Quality Control Operation Points Odoo 18

Quality managers discovering defects after shipment create customer crisis: Large Cabinet shipped to customer, arrives damaged because no quality check performed before delivery, customer demands refund and posts negative review, investigation reveals paint defect occurred during final manufacturing step weeks ago but discovered only after complaint—costing $2K replacement, lost customer relationship, and brand damage because no systematic quality checkpoints at delivery/manufacturing/receipt operations catching issues before they reach customers.

Odoo 18 Quality Control Points on Operations automate quality gates with operation-type-specific checkpoints (Manufacturing/Delivery/Receipt/Return), trigger-based inspections (all operations/random/periodic intervals), check types (instruction/photo/pass-fail/measure), failure workflow definition, responsible assignment for accountability, automatic check generation integrated with transfers, and smart button visibility showing check status—enabling stage-gate quality management catching defects at source not after customer delivery reducing returns 40-60%.

Quality Control Benefits

• Early Issue Detection: Catch defects during production not after shipment
• Pinpoint Problem Stages: Know exactly which operation creates quality issues
• Corrective Measures: Implement fixes where problems occur
• Customer Satisfaction: Ship only verified quality products
• Reduced Returns: 40-60% fewer defect-related returns

Creating Quality Control Point

1. Go to Quality → Quality Control → Quality Control Points
2. Click New
3. Configure control point fields (detailed below)
4. Save

Quality Control Point Fields:

Additional Tabs:

• Instructions: Detailed steps for performing check
• If Failure: Actions when item fails inspection
• Notes: Extra details/remarks

Example Setup: Delivery Quality Check

Creating quality checkpoint for Large Cabinet before delivery:

1. Open Quality Control Points
2. Click New
3. Set Title: "Large Cabinet Final Inspection"
4. Set Products: Large Cabinet
5. Set Operations: Delivery, Return
6. Set Control Type: All Operations
7. Set Type: Pass/Fail
8. Set Responsible: Quality Manager
9. Add Instructions: "Check paint finish, assembly stability, hardware tightness"
10. Add If Failure: "Move to rework area, notify production supervisor"
11. Save control point

Quality Check Workflow - Delivery

Step 1: Create Sales Order

1. Go to Sales → Orders → Quotations
2. Create quotation for Large Cabinet
3. Click Confirm
4. Delivery order auto-generated

Step 2: Perform Quality Check

1. Open delivery order
2. Quality Check button appears (auto-triggered by control point)
3. Click Quality Check button
4. Pop-up window opens showing inspection form
5. Perform inspection following instructions
6. Mark Pass or Fail
7. Add notes if applicable
8. Click Complete

Step 3: Validate Delivery

1. If check passed: Click Validate to complete delivery
2. If check failed: Follow "If Failure" workflow (e.g., move to rework)
3. Quality Checks smart button shows check status (green checkmark = passed)

Quality Check Workflow - Return

Quality checkpoint also triggers on returns:

1. Open sales order
2. Click Return button
3. Reverse transfer created
4. Quality Check button enabled on return transfer
5. Perform quality check to assess reason for return
6. Document findings: Customer damage vs manufacturing defect
7. Complete check
8. Quality Checks smart button shows green checkmark when verified

Control Type Strategies

Best Practices

Define Clear Pass/Fail Criteria: "Check paint finish" vague = subjective decisions causing inconsistency. Specific criteria: "No scratches >2mm length, no color variations >ΔE 2.0, no runs/sags" = objective repeatable inspections.

Assign Responsibility Not Just Team: "Quality Team" responsible = nobody accountable when check skipped. Assign specific inspector = accountability. Track who performed which checks for traceability.

Use Failure Workflow Systematically: Failed check = what happens? "Notify supervisor" vague. Better: "Move to WH/Rework location, create Quality Alert, notify supervisor via automated email, block delivery until rework complete, re-inspect after fix."

Multi-Stage Quality Gates

Comprehensive quality strategy uses multiple checkpoints:

Conclusion

Odoo 18 Quality Control Points on Operations enable systematic quality management through operation-specific checkpoints, automated triggers, multiple check types, and failure workflows. Catch defects at source reducing returns 40-60% and improving customer satisfaction through verified quality shipments.