Quality Checks & Alerts Odoo 18

Quality managers discovering defects after shipment create customer crisis: batch of 500 metal brackets shipped to automotive customer, customer assembly line stops when brackets don't fit—defect existed during manufacturing but no quality check performed, quality inspector manually tested 1 sample from 500 units missing systemic dimensional issue, and no alert system tracks recurring problems so same defect appears in next batch 2 weeks later—losing $50K customer contract and brand reputation from reactive quality management without systematic checks and alert workflows.

Odoo 18 Quality Checks & Alerts provide proactive quality management with automated quality checks triggered by control points (manufacturing/delivery/receipt), manual and automatic check workflows (pass/fail/measure/photo), quality alert creation from failed checks, Kanban-based alert workflow (investigation→corrective action→preventive action→resolution), root cause analysis tracking, team assignment and responsibility, and integrated reporting—catching defects before shipment reducing customer returns 50-70% through systematized quality gates and continuous improvement feedback loops.

Quality Module Overview

Access via Quality app from dashboard.

Quality Control Menu:

• Control Points: Define automatic quality checkpoints
• Quality Checks: View and perform quality inspections
• Quality Alerts: Track and resolve quality issues

Quality Checks

Manual Quality Check Creation:

1. Go to Quality Control → Quality Checks
2. Click New
3. Configure check fields (detailed below)

Quality Check Fields:

Notes Tab:

• Instructions: How to perform check
• Notes: Additional details

Quality Check Workflow:

Automatic Quality Checks via Control Points

Configure automatic checks triggered by operations:

1. Go to Quality Control → Control Points
2. Click New
3. Configure:
   • Products: Select product(s)
   • Operations: Manufacturing, Receipt, Delivery, etc.
   • Type: Pass-Fail, Measure, Photo, Instructions
   • Control Per: Product, Operation, Quantity
   • Control Frequency:
     • All: Every operation
     • Random (%): Percentage of operations
     • Periodically: Every Nth operation
   • Team: Assign quality team
4. Save control point

Auto-Created Check Result:

When manufacturing order created for Metal Bracket:

• Quality check automatically generated
• Appears in Quality Checks list (To Do status)
• Inspector performs check
• Click Pass (production continues) or Fail (creates alert, blocks production)

Quality Alerts

Track and resolve quality issues systematically:

Creating Quality Alert:

1. Go to Quality Control → Quality Alerts
2. Click New
3. Configure alert fields (detailed below)

Quality Alert Fields:

Quality Alert Workflow

Kanban-based workflow management:

Kanban Stages:

Managing Alerts:

• Drag & Drop: Move alerts between stages
• Quick Create: Click + in stage to create alert directly in that stage
• Kanban View: Visual overview of all alerts organized by status

Integration: Checks → Alerts

Seamless escalation from failed checks:

1. Quality check performed (manual or automatic)
2. Inspector clicks Fail
3. Click Create Alert button
4. Alert auto-populated with check details:
   • Product from check
   • Related orders
   • Team assignment
5. Add root cause, corrective actions, preventive actions
6. Save alert
7. Alert enters workflow in "New" stage

Best Practices

Use Control Points Not Manual Checks: Manual checks = someone must remember creating check every time. Control point = automatic. Manufacturing Metal Bracket? Control point auto-creates check every MO ensuring 100% inspection not 60% when remembered.

Document Root Causes Systematically: Alert closed without Root Cause = wasted opportunity. Root Cause "Machine calibration drift" appearing 3 times = predictive maintenance needed. Track root causes enabling pattern analysis preventing recurrence.

Set Realistic Priorities: Everything "Urgent" = nothing urgent. High priority: Customer-facing defects, safety issues, production stoppage. Medium: Quality degradation, process improvements. Low: Minor documentation issues. Proper prioritization focuses team on critical issues first.

Complete Workflow Example

Conclusion

Odoo 18 Quality Checks & Alerts enable proactive quality management through automated inspection checkpoints, systematic failure escalation, Kanban-based alert workflows, and root cause tracking. Catch defects before shipment reducing customer returns 50-70% through data-driven continuous improvement processes.