In-Store Pickup and Payment Odoo 18

Boutique clothing store launching e-commerce creates fulfillment disaster: customers placing online orders forced paying 15 dollar shipping fees causing 40 percent cart abandonment from price-sensitive local shoppers living 2 miles from physical store, no in-store pickup option requiring all orders shipped even when customers willing to drive 5 minutes for collection wasting 600 dollars monthly shipping costs for local deliveries, customers wanting to inspect clothing fit before payment unable to do so online causing 25 percent return rate from sizing issues consuming 8 hours weekly processing returns, and missing click-and-collect capability losing sales to competitor offering buy-online-pickup-instore (BOPIS) driving 30 percent revenue to competition—generating lost sales excessive shipping costs high return rates and competitive disadvantage from missing in-store pickup payment option without omnichannel fulfillment flexibility.

Odoo 18 In-Store Pickup and Payment enables omnichannel fulfillment through Pick Up in Store delivery method during checkout, on-site payment at collection time, warehouse location selection showing customers pickup address and hours, stock location integration preventing pickup commitments for unavailable inventory, free shipping for pickup orders eliminating delivery fees, route configuration defining internal transfer when pickup selected, order preparation notification system, sales order integration linking e-commerce to inventory, and flexible payment enabling cash card or QR code at pickup—reducing shipping costs 100 percent for local customers increasing conversion 35 percent through shipping fee elimination decreasing returns 60 percent via product inspection before payment and capturing local market share through convenient click-and-collect fulfillment achieving seamless online-offline integration.

Enabling Click and Collect

Initial Configuration:

1. Go to Website → Configuration → Settings
2. Scroll to Shipping section
3. Enable Delivery Methods checkbox
4. Enable Click & Collect checkbox
5. Click Save

Configuring Pick Up in Store Delivery Method

Accessing Delivery Methods:

1. Go to Website → Configuration → Delivery Methods
2. View list of delivery options
3. Click on Pick Up in Store (created automatically)
4. Or click New to create custom pickup method

Delivery Method Configuration Fields:

Warehouse and Location Configuration

Define where customers collect orders:

Setting Pickup Warehouse:

1. In Pick Up in Store delivery method configuration
2. Scroll to Pickup Locations section
3. Click Add a Line
4. Select Warehouse (e.g., Main Warehouse, Downtown Store)
5. System automatically pulls warehouse address

Warehouse Details Auto-Populated:

Example Warehouse Setup:

Publishing Pickup Method

Make pickup visible on website checkout:

1. In Pick Up in Store delivery method
2. Click Publish toggle at top
3. Method becomes active on website
4. Customers see option during checkout

Customer Checkout Experience

Customer Workflow:

Payment at Pickup Configuration

Enable on-site payment at collection:

Creating Pay in Store Method:

1. Go to Website → Configuration → Payment Providers
2. Click New
3. Set Name: Pay at Pickup
4. Set Provider: Custom or Wire Transfer (acts as placeholder)
5. Configure:
   • State: Enabled
   • Display Name: Pay When You Pick Up
   • Payment Flow: Direct (no online processing)
6. Save and publish

Accepted Payment Types at Pickup:

• Cash
• Credit/Debit Card (via POS terminal)
• QR Code mobile payment
• Check (if corporate customer)

Sales Order Processing

Backend fulfillment workflow:

Order Created:

Inventory Transfer:

1. Click Delivery smart button
2. Transfer order opens showing:
   • Source: WH/Stock
   • Destination: WH/Stock/Pickup Counter
   • Products in order
3. Warehouse staff validates transfer:
   • Picks items from stock
   • Moves to pickup counter
   • Marks transfer Done
4. Order ready for customer collection

Customer Notification

Inform customer order ready:

Automated Email:

Customer Pickup Process

Multi-Location Pickup

Support multiple store locations:

Best Practices

Set Pickup Methods Free to Maximize Conversion: Charging 5 dollars pickup fee equals defeating purpose of click-and-collect reducing adoption 80 percent. Customers choose pickup specifically to avoid shipping costs. Free pickup eliminates barriers increasing adoption 3X driving local traffic to physical store enabling upsell opportunities at collection achieving omnichannel advantage.

Configure Stock Visibility Per Pickup Location: Allowing pickup orders for out-of-stock warehouses equals customer disappointment. Customer selects Uptown Store but product only available Downtown requiring transfer delay or cancellation causing frustration. Integrate stock levels showing only warehouses with inventory preventing unfillable pickup commitments.

Send Ready for Pickup Notification Within 2 Hours: Same-day notification equals customer expectation. Order placed 10 AM customer expects pickup same afternoon. Configure automated email when transfer validated notifying readiness. Fast notification enables same-day collection increasing satisfaction reducing wait time achieving quick-commerce experience.

Conclusion

Odoo 18 In-Store Pickup and Payment enables omnichannel fulfillment through click-and-collect delivery method warehouse location selection stock integration on-site payment and sales order automation. Reduce shipping costs 100 percent for local customers increasing conversion 35 percent through free delivery decreasing returns 60 percent via pre-payment inspection capturing local market share through convenient BOPIS achieving seamless online-offline integration driving store traffic and enabling product inspection before purchase through flexible pickup and payment options.